F.A.Q.

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Attendee F.A.Q.

Where is this event taking place?

Wherever you like! The upcoming event is being streamed live ONLINE, and you can watch it on YouTube from the comfort of your home. You will need an internet connection to access the stream, but you can also just drink the beer on your own, at any time.



How do I get my beer for the ONLINE festival

New for Fresh Year, Fresh Beer Fest: We now have 5 pickup locations and a SHIPPING option! You requested it, we listened! In order to maintain a 100% legal and compliant distribution of your event package, we have partnered with several licensed locations that can do (at a minimum) beer to-go/off-premise consumption. WHEN PICKING UP, BRING: Your Government Issues ID - Valid, Unexpired, Undamaged, Fully Legible Your eventbrite ticket (digital or printed) LOCAL PICK UP LOCATIONS: First Class Pizza - Woodbury 6420 Irvine Blvd, Irvine, CA 92620 -OR- Windsor Homebrew Supply - Anaheim 1045 N Armando St Suite E, Anaheim, CA 92806 -OR- Windsor Homebrew - Costa Mesa 743 Baker St Suite D, Costa Mesa, CA 92626 -OR- O'Shea Brewing - Laguna Niguel 28142 Camino Capistrano #107, Laguna Niguel, CA 92677 LOCAL PICK UP DATES: January 11, 2021 through January 15, 2021 During Each Location's Posted Business Hours VIP DRIVE-THRU PICKUP PARTY LOCATION: The Hobbit Restaurant - Orange 2932 E Chapman Ave, Orange, CA 92869 VIP DRIVE-THRU PICKUP PARTY DATE: January 12, 2021 4:00pm - 8:00pm Shipping Ticket Details: An adult of 21+ years old will need to be present when our shipping partner (GLS/GSO) delivers your event package which should arrive January 14 or 15, 2021.



What is included in my ticket?

If you purchased a local pickup ticket, you'll receive: 9x Cans of 16oz Craft Beer 1x Last Drop Beer Festival Glass 1x Selection of Swag Items (Stickers, Coasters, etc) If you purchased a VIP Drive-Thru Pickup Party ticket, you'll receive: 9x Cans of 16oz Craft Beer 2x Last Drop Beer Festival Glasses 1x Selection of Swag Items (Stickers, Coasters, etc) 1x Bonus Swag Pack If you purchase a Ship to Me ticket, you'll receive: 9x Cans of 16oz Craft Beer 1x Shipping Cost Covered 1x Selection of Swag Items (Stickers, Coasters, etc) **this ticket does not include a glass** Electronically delivered through Eventbrite and the Email you used to register, you will be sent access to: 1x Live Stream Link (Live Streaming on Youtube.com) 1x Backup Pre-Recorded Video Playlist (On YouTube.com)



What beer is in this ONLINE festival package?

You will receive NINE (9) top-notch real craft brews inspired by theme: "Fresh Year, Fresh Beer" We have confirmed at this moment (12/14/20) - ALL SUBJECT TO CHANGE Batch Mead - Cider Bottle Logic - Stout Brouwerij West - India Pale Lager Burgeon - Single Hop India Pale Ale featuring Nelson Hops Harland - Fruited Sour IPA Honey Pot - Sparkling Ginger Peach Mead Modern Times - TBD Pure Project - Murky (Hazy) Double/Triple India Pale Ale Radiant - Dry Hopped Lager



How much does this cost?

Plan to pay around $50 for our Droptoberfest event. Shipping and VIP Experience Tickets will cost extra.



How do I get my link to watch your LIVE STREAM and what should I expect?

The link gets revealed at 6:00pm automatically on eventbrite's site under your event ticket. You will also be emailed from eventbrite with the link. We expect this event to be a fun and interactive experience. If you have the ability to stream to your TV while interacting on your smart mobile device, you will get the most out of this experience. The experience is a guided tasting with your hosts KC & Ben, both craft beer lovers with years of experience curating craft beer experiences. We will have brewery interviews coinciding with each beer in order to give you some insight into the beer you're enjoying. Along the way, there will be performances, music, magic, and trivial mayhem; all with varying degrees of participation on your end.



I bought a ticket, can someone else pick my event package up for me?

Due to laws surrounding the sale of alcohol, we are required to give your event package to you and only you. Shipping laws vary by state, so please check your local and state regulations. Typically, a person of legal drinking age must present a valid ID to receive a shipment containing alcohol.



Image by Pradnyal Gandhi
Beer Maker in Brewery

Brewery F.A.Q.

Shipping and Handling (Covid-19 Update)

When will I receive my order?

You will find the estimated delivery time at the checkout. The delivery time is provided to us by the shipping company. Apart from this, you can use the tracking number to know exactly where your package is at the moment. Please note that there might be a delivery delay that is out of our control due to the worldwide ongoing coronavirus pandemic.



How can I track my order?

After you pay for your order, you will receive a tracking number. Enter this tracking number on the website of Deutsche Post to know exactly where your package is at the moment. Deutsche Post: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB Please note that you can also enter the tracking number on the website of your local post office.



Where can I find out more about the current shipping situation?

Deutsche Post (International Mail and Parcel Services): www.deutschepost.de/coronavirus-en DHL (International Mail and Parcel Services): www.dhl.de/coronavirus-en DHL Express: https://www.simplydhl.com/covid-19updates



I ordered from your website but my package has not arrived yet. According to the tracking number, the package is in transit. Where is it?

Even though we make our best to ship your orders as fast as possible, some shipments may experience a longer transit time due to the COVID-19 pandemic. We apologize that we are not able to guarantee shorter transit times as the delivery companies experience a labor shortage that is out of our control.



I ordered from your eBay Store but my package has not arrived yet. According to the tracking number, the package is in transit. Where is it?

Please note that the eBay tracking system is not functioning properly at the moment and the estimated date of delivery is not correct due to the Covid-19 pandemic. We have asked eBay many times to solve this issue to avoid confusion for our customers. Unfortunately, eBay is not responding to this matter. Since the shipments are carried by third parties, we can only provide you with the tracking information that carriers provide us. Please do not open the case regarding the delay for your delivery because it will cause even more delay.



Where do you ship from?

Our store is located in Hamburg, Germany and we ship from Hamburg accordingly.



What are your shipping options?

We ship all our packages with Deutsche Post and DHL.



Do you ship internationally?

Yes, we ship worldwide.



My package has arrived damaged or has been lost. What can I do?

In case of damage or loss, please contact your local post and ask them to refund the money. All packages are insured up to 500 EUR. If you want us to follow up from Germany, the investigation process takes at least 8 weeks. In this case, we need an official proof that the package has arrived damaged or has not arrived at all. In case of damage: 1. Send us the photos as a proof that the package is damaged. 2. Send us an official statement from the local post office that the package has been damaged during the transit. 3. Send us a written statement from you that you have received a damaged package. In case of loss: 1. Send us an official statement from the local post office that the package has gone missing in transit. 2. Send us a written statement from you that you have not received the package.



Shopping and Ordering

How can I subscribe to your mailing list to receive a discount?

You will find a subscription form in the right bottom corner on the home page. Should you still experience any difficulties, write us an email to info@germanbeautyproduct.com or chat with us on the website.



Where do I enter the promo code?

1. Select the desired amount of the products and add them to cart. 2. Go to your cart and enter the promo code in the field ‘Enter a promo code’. 3. Go to checkout. Should you still experience any difficulties with entering the promo code, write us an email to info@germanbeautyproduct.com or chat with us on the website.



I want to order a product that is not in your store yet. Can I still purchase it from you?

We can ship you all existing products from the German brands. Please write us an email and let us know what are you looking for. We will add this product to our store.



Are your products available for wholesale?

Yes, we offer wholesale. Please write us an email with your request to info@germanbeautyproduct.com.



I actually wanted to order a bigger quantity. Can I still add it to my cart after I placed an order?

After you place an order, you cannot add a bigger quantity to the previous cart anymore. However, we can create a new invoice for you with the right amount of the desired products within 3 hours after you placed your order. Just write us an email to info@germanbeautyproduct.com.



I mistakenly purchased a wrong product. How can I replace it?

After you placed an order, you have 3 hours to contact us to replace the product. Write us an email to info@germanbeautyproduct.com or chat with us on the website.



Returns and Refunds

What is your return policy?

We offer a money-back guarantee within 14 days from the date of purchase under certain conditions. Following conditions must be met to qualify for a refund: 1-Product is defective 2-Product is not as described 3-Product must be unopened 4-Product must be in original packaging 5-Product must be unused 6-Product must not be damaged We may decline a refund if the above mentioned conditions are not met. Products on sale or in clearance are not eligible for refunds. The customer must get a return merchandise authorization first (RMA). The customer has to contact us before returning the product. The customer pays the shipping costs for a return or exchange. We do charge a restocking fee of 15% of the total amount paid.